Return/Exchange Policy

Last updated: [Date]

Thank you for shopping with Urban Saura. We want you to be happy with your purchase. If something isn’t right, this policy explains how to return or exchange your item.

1. Return Eligibility

Items may be returned within [number] days of delivery, provided they meet the following conditions:

  • The item is unused, unworn, and in its original condition
  • All tags, labels, and original packaging are intact
  • The item is not damaged by the customer or altered in any way
  • A proof of purchase, such as the order number or invoice, is included

For hygiene and safety reasons, the following items cannot be returned unless they arrive defective: [e.g., opened perfumes or fragrances, opened skincare or haircare products, used or opened electronics, personal care items]

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within [number] days of delivery. Send us your order number and photos of the item and packaging. Once verified, we will arrange a replacement or a full refund at no extra cost to you.

3. Exchanges

To exchange an item for a different size, color, or product, contact us within [number] days of delivery. Exchanges are subject to stock availability. If the replacement item costs more, you will be asked to pay the difference. If it costs less, we will refund the difference.

4. How to Start a Return

  1. Contact us at [email/phone] with your order number and reason for return.
  2. Wait for our team to confirm your return request. We will send you return instructions.
  3. Pack the item securely in its original packaging and include the return form or order number.
  4. Ship the item to the address we provide. Return shipping costs are the customer’s responsibility unless the item was damaged, defective, or incorrect.

Items sent back without prior approval may not be accepted.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be issued to your original payment method within [number] business days. Shipping charges are non-refundable unless the return was due to our error.

6. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged: [e.g., gift cards, clearance or sale items, customized or personalized items].

7. Late or Missing Refunds

If you haven’t received your refund after the timeframe above, please check your bank account again, then contact your bank or payment provider. If you still need help, reach out to us at [email/phone] with your order number.

8. Contact Us

Email: [email address]
Phone/WhatsApp: [number]
Hours: [business hours]