Advance Payment & Order Policy

Last updated: [10/09/2026]

Thank you for shopping with Urban Saura. This policy explains how advance payments, order processing, and order confirmation work for purchases made on our website.

1. Advance Payment

All orders must be paid in full at the time of checkout. We accept [list accepted payment methods, e.g., credit/debit cards, JazzCash, Easypaisa, bank transfer, Cash on Delivery if applicable].

For bank transfers or other manual payment methods, your order will be processed only after we confirm receipt of payment. Please include your order number as the payment reference.

2. Order Confirmation

Once payment is received, you will receive an order confirmation email or SMS containing your order number and a summary of your purchase. If you do not receive a confirmation within [number] hours, please contact us at [email/phone].

3. Order Processing

Orders are typically processed within [number] business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is dispatched, you will receive a tracking number where available.

4. Stock Availability

We make every effort to keep product information accurate. If an item becomes unavailable after your order is placed, we will notify you as soon as possible and offer either a replacement, a store credit, or a full refund to your original payment method.

5. Order Changes and Cancellations

Orders can be changed or cancelled within [number] hours of placement, provided they have not yet been dispatched. To request a change or cancellation, contact us at [email/phone] with your order number.

Once an order has been dispatched, it cannot be cancelled, but you may follow our return policy.

6. Pricing and Payment Errors

If a pricing or payment error occurs, we reserve the right to cancel the affected order and issue a full refund. We will notify you of any such cancellation.

7. Refunds

Approved refunds will be issued to your original payment method within [number] business days. Processing times may vary depending on your bank or payment provider.

8. Contact Us

For questions about your order or this policy, contact us at:

Email: [ghaurinoraiz@gmail.com]
Phone/WhatsApp: [+971 54 185 6545]