Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

What is your return policy?

Accepted Answer

Returns may be requested within 7 days of delivery. Items should generally be unused, in original condition, and include their original packaging, accessories, tags, manuals, and proof of purchase where applicable. Contact us before sending an item back with your order number, the product concerned, the reason for the return, and photographs where relevant. Voluntary return shipping is generally paid by the customer unless stated otherwise. Returns due to defects, damage, incorrect items, or our error may qualify for arranged or reimbursed return shipping. Approved refunds are normally processed within 2-3 days after inspection and are generally issued to the original payment method. No restocking fee is specified.Read the full return and refund policy

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at ghaurinoraiz@gmail.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods at checkout.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Frequently Asked Questions